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How to Contact Customer Service

For those who value responsive, professional banking support, old national bank customer service offers a variety of communication channels designed to meet the needs of every client. Whether you prefer speaking to a representative directly or resolving issues digitally, there’s a method that fits your style.

Phone Support

The most direct way to contact Old National Bank is by phone. The main customer service line is available at 1-800-731-2265, where representatives are ready to assist with questions related to accounts, loans, online banking, fraud protection, and more.

Specialized departments may also have dedicated lines for:

• Lost or stolen debit cards
• Mortgage or loan servicing
• Business banking inquiries
• Investment and wealth management

Callers should listen carefully to the menu options to ensure they reach the right department. Phone support typically includes callback options during peak hours for added convenience.

Email Communication

Customers may also submit inquiries via secure email forms available on the bank’s official website. This option is ideal for non-urgent questions or requests that involve documentation or follow-up. Emails are generally responded to within 24–48 business hours.

Secure Message Center

Through the old national bank online banking platform or mobile app, users can send secure messages to customer service. This channel is especially useful for inquiries that involve sensitive account information or require case tracking.

Call Center and Branch Hours

Understanding old national bank hours can help you get the assistance you need without delays. The bank offers clearly defined support hours that vary slightly depending on the type of service you require.

Customer Service Call Center Hours

• Monday–Friday: 7:00 a.m. to 6:00 p.m. (CT)
• Saturday: 7:00 a.m. to 12:00 p.m. (CT)
• Sunday: Closed

These hours apply to the main support line. Business clients or loan services may follow slightly different schedules depending on department availability.

In-Branch Banking Hours

Most physical branches operate under the following general schedule:

• Monday–Friday: 9:00 a.m. to 5:00 p.m.
• Saturday: 9:00 a.m. to 12:00 p.m.
• Sunday: Closed

However, it’s essential to check local branch listings for exceptions, particularly in rural or high-traffic areas where extended hours may apply.

For faster service, consider scheduling appointments online, especially for matters involving loans, new accounts, or investment services. Many locations also offer drive-thru banking and ATM access outside of business hours.

Online Chat and FAQ: When to Use Them

In addition to traditional customer support methods, Old National Bank provides digital tools for fast, self-guided help. These options can often resolve your issue faster, especially during non-business hours.

Online Chat

Live chat support is available directly on the bank’s website or via the mobile app. Chat agents assist with general inquiries, technical troubleshooting, and navigation through the bank’s digital platforms.

• Availability:
  • Monday–Friday: 7:00 a.m. to 6:00 p.m.
  • Saturday: Limited or offline (varies)
  • Sunday: Offline

Chat sessions begin by selecting a topic, and an automated assistant may offer initial guidance. If your issue is complex, you’ll be routed to a live representative. For questions involving personal data or transactions, secure chat via online banking is recommended.

Frequently Asked Questions (FAQ)

The FAQ section is accessible on the website’s “Help & Support” page. Topics covered include:

• How to reset your password
• Setting up online banking
• Reporting fraud
• Finding routing numbers
• Understanding bank fees and account features

If your question is general or informational, the FAQ can often provide instant answers without waiting on hold or writing an email. It’s an efficient tool for quick problem-solving.

Use online chat and FAQ resources during evenings or weekends when the phone lines are closed, or when you're multitasking and prefer to handle issues on your own.

Finding the Nearest Branch or ATM

When you search old national bank near me, you’ll find a network of over 250 branches and ATMs across multiple states, with coverage in Indiana, Kentucky, Michigan, Wisconsin, and Minnesota, among others.

Interactive Location Finder

Old National Bank’s website includes a user-friendly Branch & ATM Locator. Here's how to use it:

• Visit the Branch Locator Page
  From the homepage, navigate to the "Locations" section.
• Enter Your ZIP Code or City
  Input your location to find nearby branches and ATMs.
• Apply Filters
  Use filters for:
  • Full-service branches
  • ATMs with deposit functionality
  • Drive-thru banking
  • Saturday hours
  • Mortgage or wealth management offices
• Get Directions and Details
  Each location listing includes contact information, business hours, available services, and directions via Google Maps.

This interactive tool is also available within the Old National Bank mobile app, making it easy to locate the nearest facility while on the go.

ATM Access

Old National Bank customers enjoy fee-free ATM access at all bank-operated machines. Additionally, the bank is part of several national ATM networks, giving customers broad access to their funds without incurring extra fees.

ATMs typically support:

• Cash withdrawals
• Balance inquiries
• Transfers between accounts
• Mobile wallet compatibility
• Envelope-free deposits (at select locations)

Knowing your nearest ATM can save you a trip to the branch for simple transactions.

Tips for Preparing Before Visiting the Bank

Before you visit a branch or contact customer service, a bit of preparation can ensure that your issue is resolved quickly and smoothly.

Gather Documentation

Bring the following items to save time:

• A valid government-issued ID
• Your account number(s)
• Any supporting documents (e.g., transaction receipts, loan applications, email correspondence)

Having the right paperwork avoids delays and allows the banker or representative to assist you efficiently.

Schedule an Appointment

While walk-ins are welcome at most branches, scheduling an appointment online is recommended for:

• Loan or mortgage consultations
• Opening a new business account
• Investment planning
• Trust or estate services

Booking ahead of time ensures you won’t have to wait, and you’ll be matched with a specialist for your specific need.

Prepare Your Questions

Write down any questions you have about:

• Account features
• Interest rates
• Changes to service terms
• Updates to contact info
• Closing or modifying accounts

Having a clear agenda helps you make the most of your visit or call.

Use Online Tools Beforehand

Before making a trip, check the bank’s website or mobile app for the solution. Many functions—like check deposits, fund transfers, or account updates—can be completed online, saving you time and effort.

Final Thoughts

Accessing old national bank customer service is straightforward thanks to multiple support options, flexible hours, and digital assistance tools. Whether you’re managing your accounts, reporting an issue, or looking for a nearby branch, Old National Bank makes it easy to stay connected to your finances.

With reliable old national bank hours, secure online communication, and comprehensive branch services, customers enjoy a full-service experience both in person and online. And with the ability to quickly locate an old national bank near me, you’re never far from helpful support and trusted banking solutions.

By using the tips above, you'll be well-prepared whether you're visiting a branch, calling support, or navigating the bank’s online tools. Old National Bank is committed to providing responsive, secure, and professional service—anytime you need it.